Karina Velasquez

Karina Velasquez is a dedicated Customer Service Representative with more than three years of experience in delivering compassionate, solution-oriented support. Now proudly part of the IMG Insurance family, Karina brings enthusiasm, reliability and a genuine commitment to client satisfaction. She listens deeply, responds clearly and ensures every client feels heard, informed and confident in managing their insurance options. Her approach blends professionalism with a warm and approachable manner making complicated processes feel straightforward and personalized. Before joining IMG, Karina built a track record of resolving issues efficiently, fostering trust with each interaction and always prioritizing the customer’s needs. She values open communication, transparency and taking the extra step to guide clients toward their best possible outcomes. Her mission is to make each contact count whether it’s clarifying coverage, answering questions or simply offering peace of mind. Outside the office, Karina is a proud mother to a young son and embraces each moment of their shared adventures. Whether exploring a new park or planning a creative outing, she believes that life’s little journeys matter just as much as professional milestones. For Karina, balancing a fulfilling career and meaningful family time is not just a goal it’s a way of living, rooted in care, connection and steady growth.